Quality Customer Service Sw02
This workshop reviews tips on delivering excellent customer service, including having a positive attitude, identifying customer needs, and resolving conflict.
If you do not have a PA CareerLink® account, please follow these instructions. Go to www.pacareerlink.pa.gov and click the red “register as new user” button at the top right-hand corner. Select the user type that best fits your need and follow the prompts to complete registration. Please be sure to record your Keystone ID and password. These will be needed to access online services.